● No-Show Policy: If a student does not attend a scheduled lesson, no refunds will be issued for that missed lesson. You will still need to pay the full lesson rate.
● Rescheduling and Cancellation Policy: Lessons must be rescheduled at least 6 hours before the scheduled lesson start time. If you do not reschedule you will be charged for the full lesson. If you need to cancel please let me know as soon as possible as then I can fit other students who wish to have a lesson. Cancellations must be communicated with me at least 6 hours before the scheduled lesson time. If you cancel at the last minute you will still be charged for the lesson time.
● Late Arrival: Please always make sure to be at the rink 15-20 minutes early to accommodate for purchasing your admission ticket, getting/putting on skates and preparing to enter the ice. If you are running late for a lesson, please notify me as soon as possible. Skaters that are late can not make up the time that was missed. The full lesson fee still applies.
● Payment Policy: Lesson fees must be paid in full prior to scheduled lesson. This policy applies to all types of payments. The types of payment that are accepted are cash, card and Zelle.. Zelle payments should be made out to (929-414-9513) Any outstanding lesson balances will be emailed at the end of every month. If no payment is received by the end of the first week of the following month, a Zelle request with the balances owed will be sent out to you. You can also pay with card in person for lessons as well on the Coach Joseph NYC website: https://www.coachjosephnyc.com There are no refunds for lessons! Refunds are only given in the event I have to cancel last minute or because of rink closure. (Please refer to Instructor Cancellation and Rink Closures Policy)
● Lesson Package Payment Policy: Lesson packages must be paid in full before any lesson credit can be offered. No refunds are given for lesson packages.
● Instructor Cancellations and Rink Closures: In the event I have to cancel, you will receive either a full refund or credit towards a future lesson if you paid before the lesson time. If the rink closes unexpectedly due to an emergency, you will not be charged for the scheduled lesson. If you pre-paid for any sessions at the rink, you will need to reach out to the rink directly as I am not responsible for rink admission tickets.
● Lesson Booking Policy: You must schedule a lesson at least 12 hours in advance to confirm a lesson slot time. If you do not confirm within 12 hours, a lesson slot may not be guaranteed or available. All lessons are booked via Acuity Scheduling by Squarespace. This helps to keep my lessons organized and makes scheduling future lessons quick and easy. When you schedule a lesson via text, phone or email, your lesson booking information will be sent via email. I will still do my best to confirm by text 24 hours before your scheduled lesson time.
Media Release Policy: Pictures and Videos of students may be posted on the official Coach Joseph NYC website and instagram page. When you schedule a lesson as well as purchase an admission ticket at a rink, you are automatically agreeing to this as there are cameras around the facility.
● Lesson Scheduling Agreement: If you schedule a lesson via text, phone, email, online scheduling, Acuity scheduling, in person and any other form of sign up, you are agreeing to these policies automatically.
By Reading And Understanding These Policies, I Consent To The Terms And Conditions As Listed Above And Any Changes That Are Made To Them