Lesson Policies 2024-2025 Skating Season
No-Show Policy:
If a student does not attend a scheduled lesson, no refunds will be issued for that missed lesson. If you do not reschedule 6 hours before the lesson time, you will still have to pay the lesson fee for the time you booked.
Late Arrival:
Please always make sure to be at the rink 15-20 minutes early to accommodate for purchasing your admission ticket, getting/putting on skates and preparing to enter the ice. If you are running late for a lesson, please notify me as soon as possible. If you are running later than expected, the full lesson fee will still apply for the time the lesson was scheduled, even if you are late. There will be no time extensions for lessons that are later than 10 minutes.
Rescheduling Policy:
Lessons must be rescheduled at least 6 hours before the scheduled start time. If you do not reschedule you will not receive a refund and be charged for the full lesson.
Payment Policy:
(As of January 1st, 2025) Lesson fees must be paid in full prior to scheduled lesson. This policy applies to all types of payments, including Zelle, Venmo and cash payments.
Instructor Cancellations:
In the event I am sick, have an emergency, or if there are rink closures, you will receive either a full refund or credit towards a future lesson. If I am not available for an extended period of time and you purchased a lesson or a lesson package, you will receive a full refund of the entire package that was purchased or receive credit for a future lesson.
Lesson Package Refund Policy:
Once you pay for a lesson package, you will not receive a refund if you have already completed one (1x) lesson out of the package of lessons. In the event I am sick, have an emergency, or if there are rink closures, you will receive credit towards a future lesson. If I am not available for an extended period of time, you will either receive a full refund for the remainder of the package that was purchased or receive credit for a future lesson.
Lesson Package Expiration For The 2024 - 2025 Season:
All lesson packages purchased between September 1st, 2024 and June 1st, 2025 will expire on Sunday August 31st. Lesson packages will stop being available as of June 1st, 2025. All lessons will be charged as pay per lesson which is $55 for 30 minutes as of June 1st, 2025
Lesson Scheduling Agreement:
If you schedule a lesson via text, phone, email, online scheduling and any other form of sign up, you are agreeing to these policies automatically.
Media Release Policy:
If you wish to promote your skating on the Coach Joseph NYC Website and Instagram Page, please fill out the Media Release Form. To upload content to be posted, please upload pictures/videos on the Media Content Upload Form.
By Agreeing To The Policies, I Consent To The Terms And Conditions As Listed Above And Any Changes That Are Made To Them.